Customer Service

Shipping and Delivery

We use FedEx, UPS, and USPS Priority Mail for ground service.  We will select the shipping carrier for orders using Ground Shipping.  We will ship with the carrier that will get your merchandise to you the fastest.  We use UPS for all other shipping options.  Options available include UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air.  International shipping is also available through UPS Worldwide Express, UPS Worldwide Saver, and UPS Worldwide Expedited.  UPS does not deliver to P.O. Boxes.  Orders received by 12:00pm PST Monday-Friday, will be shipped out the same day.  Orders received after 12:00pm Friday and before 12:00pm Monday will be shipped out on Monday.  International shipping orders will need more time to be processed, and will normally ship 1-2 days after order is received.  We do not ship orders on Saturdays or Sundays.  Shipping costs are as follows:

* Alaska, Hawaii, and Puerto Rico customers might incur additional shipping charges when selecting UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air for orders less than $300.00. ** International customers need to be aware that Palomar Fashion is not responsible for a package/packages held in customs or a returned package/packages due to unpaid duties or any other reasons. Please note that we do not refund nor credit international customers under any circumstances for a return package/packages from customs.

Returns

Palomar Fashion stands behind the quality of the products we offer for sale.  We also believe that our customer’s satisfaction with our service and products is our number one priority.  For this reason, no sale is final.  Please follow these steps to return merchandise:

Email or call us letting us know that you would like to return merchandise.  We will issue you a Return Authorization Number that you will need to continue with your return.
All returns must be made within 10 days of receiving your order/package.
Please include a copy of the original invoice with the return authorization number, the items that are being returned, and the reason for return for each item.

• Items that are damaged upon arrival, have a manufacturing defect, or are shipped out in error will be credited to your account once Palomar Fashion receives the return merchandise.  These items must be shipped using USPS Priority Mail Flat Rate envelopes/boxes, for shipping costs to be credited to the customer’s account.  All other returns will be charged a restocking fee (10% of the price of the item(s) returned) and then the customer’s account will be credited with the appropriate amount.  Shipping charges for non-damaged/non-defective item returns will be the sole responsibility of the customer; non-damaged/non-defective item returns must be received in original condition for credit to be applied to the customer’s account.
• All items being returned must be in their original packaging.  Items that have been displayed, offered for sale, or marked in any way will be subject to an additional 25% restocking fee.
• Original shipping fees are not refundable.
• Return items will be credited to the customer’s account; there are no replacements or substitutions for return merchandise.

Payment    

Palomar Fashion accepts payment via MasterCard, Visa, American Express, Discover, PayPal, and Google Checkout.  When using a credit card to pay for an order, the billing address associated with the credit card must be accurate for the transaction to be successful.  Palomar Fashion uses an Address Verification System (AVS) with credit card payments.

Discount Policy

Palomar Fashion offers additional discounts to customers who purchase in larger quantities.  The discount rate and purchase requirements are as follows:

Viewing Orders

Customers may view current and past orders by accessing their order history.  This can be done by clicking on the ‘My Account’ tab at the top of the website, the customer will be redirected to their ‘Account Dashboard.’  Click on ‘My Orders’ on the left hand side of the webpage under ‘My Account,’ and order history will be available to view.

Updating Account Information

Customers may update account information at any time.  Click on the ‘My Account’ tab at the top of the webpage, the customer will be redirected to their ‘Account Dashboard.’  Click on ‘Account Information’ on the left hand side of the webpage under ‘My Account’ to edit name, email address, business tax number, and the ability to change customer’s password.  Click on ‘Address Book’ on the left hand side of the webpage under ‘My Account’ to edit default billing address and associated telephone number, and to edit default shipping address and associated telephone number.